Last Updated: 15-August-2026
Welcome to Nivara Botanicals.
These Terms & Conditions ("Terms") govern your access to and use of the Nivara Botanicals website and your purchase and use of products available through our website.
The website is operated by Padma’s Products, having its registered office at Ongole, Prakasam District, Andhra Pradesh - 523001.
By accessing, browsing, registering on, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Returns & Refunds Policy, Shipping Policy, and any other policies published on the website.
1. Use of the Website
You agree to use the Nivara Botanicals website only for lawful purposes and in accordance with these Terms.
You must not:
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Use the website for any unlawful or fraudulent purpose
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Attempt to gain unauthorized access to the website or its systems
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Interfere with the operation or security of the website
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Copy, reproduce, modify, distribute, or commercially exploit website content without authorization
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Use automated tools, bots, crawlers, or similar technologies to extract website content without our written permission
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Provide false, misleading, or fraudulent information while placing an order or creating an account
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.
2. Products and Personal Use
Nivara Botanicals offers botanical, and personal-care products intended for personal use.
Products purchased through our website should not be resold, redistributed, or commercially exploited without our prior written authorization.
Please read the product description, ingredient list, directions for use, warnings, and other information provided with each product before use.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices, and other information displayed on the website are accurate and up to date.
However, minor variations may occur in colour, appearance, texture, fragrance, packaging, or other characteristics due to factors such as natural ingredients, manufacturing batches, photography, lighting, and screen settings.
Nivara Botanicals reserves the right to correct errors, update product information, or modify product specifications where necessary.
4. Personal-Care Product Disclaimer
Nivara Botanicals products are formulated using botanical, natural, and organic ingredients as represented for each product.
Natural and botanical ingredients may affect individuals differently. Some individuals may have allergies, sensitivities, or other reactions to particular ingredients.
Before using any product, customers are advised to carefully review the ingredient list and usage instructions and perform a patch test where appropriate.
If you have a known allergy, sensitive skin, an existing medical condition, are pregnant or nursing, or have any concerns about using a particular ingredient, consult an appropriately qualified healthcare professional before use.
Nivara Botanicals products are not intended to diagnose, treat, cure, or prevent any disease unless expressly permitted and stated under applicable law.
Discontinue use if irritation or an adverse reaction occurs and seek appropriate professional advice where necessary.
5. Orders and Acceptance
When you place an order through our website, you are making a request to purchase the selected products.
An order confirmation does not necessarily constitute final acceptance if there is an error in product availability, pricing, payment, shipping information, or other material details.
We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other circumstances permitted by law.
6. Pricing and Taxes
All prices displayed on the website are subject to change without prior notice.
Prices for domestic orders are displayed in Indian Rupees (INR) and applicable taxes will be charged as required by law.
For international orders, additional customs duties, import taxes, local taxes, or other charges may apply depending on the destination country.
Such international duties, taxes, and charges are the responsibility of the customer unless expressly stated otherwise.
7. Payments
Payments may be processed through third-party payment gateway providers.
By placing an order, you authorize the applicable payment provider to process the transaction for the amount shown at checkout.
Nivara Botanicals does not ordinarily retain complete payment-card credentials.
8. Shipping and Delivery
Nivara Botanicals delivers products across India and to international destinations, subject to service availability.
Domestic Orders
Domestic orders are generally delivered within 5–7 business days after dispatch, subject to the destination, courier availability, weather conditions, holidays, and other circumstances beyond our reasonable control.
International Orders
International orders are generally delivered within 7–10 business days after dispatch, subject to the destination country, customs clearance, local courier timelines, and other circumstances beyond our reasonable control.
Estimated delivery timelines are indicative and may vary.
Customers are responsible for providing accurate and complete delivery information at the time of placing an order.
Nivara Botanicals will not be responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, recipient unavailability, customs procedures, or circumstances beyond our reasonable control.
9. Customs and Import Charges
For international orders, customs duties, import taxes, local taxes, clearance charges, or other applicable fees may be imposed by the destination country.
Such charges are not necessarily included in the product price or shipping charges and are the responsibility of the customer.
Customers are advised to check the applicable import regulations of their country before placing an international order.
10. Returns, Refunds and Exchanges
Nivara Botanicals does not offer refunds on products once an order has been successfully processed or delivered, except where required by applicable law.
For products damaged or broken during transportation, customers may request an exchange subject to the conditions specified in our Returns & Refunds Policy.
A clear unboxing video is mandatory for any claim relating to products damaged or broken during transportation.
Claims without the required proof may not be eligible for an exchange.
For complete details, please refer to the Nivara Botanicals Returns & Refunds Policy.
11. Order Cancellation
Once an order has been processed or dispatched, cancellation may not be possible.
Any cancellation request received before processing or dispatch will be considered subject to our order-processing status and applicable policies.
Where a cancellation is permitted, applicable payment gateway charges, shipping charges, or other non-refundable charges may be deducted where legally permissible.
12. Intellectual Property
All content available on the Nivara Botanicals website, including but not limited to:
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Brand name
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Logos
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Product names
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Product images
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Photographs
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Graphics
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Illustrations
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Text
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Website design
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Packaging visuals
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Videos
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Written content
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Product descriptions
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Trademarks and other brand assets
is owned by or licensed to Nivara Botanicals and is protected under applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.
13. Third-Party Links and Services
Our website may contain links or integrations to third-party websites, payment providers, social media platforms, courier services, or other external services.
Nivara Botanicals does not control and is not responsible for the content, availability, security, privacy practices, or terms of such third-party services.
Your use of third-party services is subject to their respective terms and policies.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Nivara Botanicals shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products, except where such liability cannot legally be excluded.
Nivara Botanicals shall not be responsible for circumstances beyond its reasonable control, including natural disasters, severe weather, courier disruptions, customs delays, government restrictions, technical failures, or other force majeure events.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Nivara Botanicals, its owners, employees, representatives, service providers, and affiliates from claims, losses, damages, liabilities, or expenses arising from:
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Your violation of these Terms
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Your misuse of the website
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Your violation of applicable law
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Your unauthorized use of website content
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Your fraudulent or unauthorized activities
This provision applies to the extent permitted by applicable law.
16. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with the website, products, or these Terms shall be subject to the jurisdiction of the competent courts in Andhra Pradesh, India.
17. Changes to These Terms
Nivara Botanicals reserves the right to update or modify these Terms & Conditions from time to time.
Changes will become effective when posted on the website unless otherwise stated.
Your continued use of the website after such changes constitutes acceptance of the revised Terms.
18. Contact Us
For questions regarding these Terms & Conditions, please contact:
Nivara Botanicals
Parent Company: Padma’s Products
Ongole, Prakasam District, Andhra Pradesh - 523001
Email: care@nivarabotanicals.com
