Last Updated: 15-August-2026
Nivara Botanicals ("Nivara Botanicals", "Nivara", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or use our website, purchase our products, or communicate with us.
Our website and services are operated by Padma’s Products, having its registered office at Ongole, Prakasam District, Andhra Pradesh - 523001.
By accessing or using the Nivara Botanicals website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein, subject to applicable laws.
1. Information We Collect
We collect information that is necessary to provide our products and services and to improve your experience with Nivara Botanicals.
This may include:
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Name
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Email address
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Mobile/telephone number
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Billing and shipping address
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Order and purchase details
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Product preferences and related information you voluntarily provide
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Information submitted while contacting Customer Care
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Payment and transaction-related information
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage and interaction data
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Information collected through cookies and similar technologies
We only seek to collect information that is reasonably necessary for the purposes for which it is processed.
2. Payment Information
Payments made through our website may be processed through third-party payment gateways.
Nivara Botanicals does not ordinarily collect or retain complete credit card, debit card, banking credentials, or other sensitive payment credentials. Such information is processed directly by the relevant payment gateway or financial institution and is subject to their respective terms and privacy policies.
3. How We Use Your Personal Information
We may use your personal information to:
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Process and fulfil your orders
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Deliver products to your specified address
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Provide order confirmations, shipping updates, and delivery notifications
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Respond to customer support requests and enquiries
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Process eligible product exchanges
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Maintain records of transactions and customer interactions
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Improve our products, website, services, and customer experience
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Understand website usage and customer preferences
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Send product updates, offers, newsletters, or promotional communications where permitted
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Prevent fraud, misuse, unauthorized transactions, and other unlawful activities
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Maintain website security
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Comply with applicable legal, regulatory, accounting, and tax requirements
Where consent is required under applicable law, we will seek the appropriate consent before processing personal information for such purposes.
4. Cookies and Similar Technologies
Nivara Botanicals may use cookies and similar technologies to improve website functionality, understand how visitors use our website, remember preferences, enhance security, and measure the effectiveness of our communications and marketing.
Cookies may help us understand information such as:
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Pages visited
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Time spent on the website
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Browser and device information
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Website navigation patterns
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General usage and interaction information
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.
5. Analytics and Website Technologies
We may use third-party analytics, advertising, payment, hosting, logistics, or technology service providers to help operate and improve our website and services.
These service providers may process certain information on our behalf and are expected to use such information only for the purposes for which it has been provided or as otherwise permitted by applicable law.
6. Sharing of Personal Information
Nivara Botanicals does not sell or rent your personal information for monetary consideration.
We may share necessary information with trusted service providers who help us operate our business, including:
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Payment gateway providers
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Courier and logistics partners
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Website and hosting providers
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Technology and analytics providers
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Customer support service providers
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Marketing and communication service providers
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Professional advisors, where required
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Government authorities or law-enforcement agencies where required by law
Such information will be shared only to the extent reasonably necessary for the relevant purpose or where required or permitted by applicable law.
7. International Data Transfers
As Nivara Botanicals may accept international orders, certain service providers involved in payment processing, website operations, analytics, communications, or logistics may process information outside India.
Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards.
8. Security of Your Personal Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal, tax, accounting, and regulatory obligations.
When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
10. Marketing Communications
If you have provided the necessary consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, telephone, or other communication channels regarding:
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New products
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Product updates
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Offers and promotions
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Educational content
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Brand updates
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Customer information and service communications
You may opt out of promotional communications by using the unsubscribe option provided in the communication or by contacting us directly.
Please note that transactional and service-related communications, such as order confirmations and delivery updates, may still be sent where necessary to fulfil your order or provide requested services.
11. Third-Party Websites
Our website may contain links to third-party websites, payment platforms, social media platforms, or other external services.
Nivara Botanicals is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
12. Children's Privacy
Our website and products are intended for individuals who are legally permitted to make purchases under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
13. Your Privacy Rights
Subject to applicable laws, you may have rights relating to your personal information, including the right to request access, correction, updating, or deletion of your personal information, or to withdraw consent where consent is the basis for processing.
Requests may be submitted using the contact details provided below.
We may need to verify your identity before processing certain requests.
14. Changes to This Privacy Policy
Nivara Botanicals may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.
Any updated version will be published on this page with the revised "Last Updated" date. We encourage you to review this page periodically.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Nivara Botanicals
Parent Company: Padma’s Products
Ongole, Prakasam District, Andhra Pradesh - 523001
Email: care@nivarabotanicals.com
We will make reasonable efforts to respond to privacy-related requests within the timeframes required under applicable law.
